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Delivery & Returns

We aim to process your order by the next working day after it's placed, but it can take up to 3 business days (Mon-Fri) at busier times.

Currently we offer 48hr tracked package shipping for deliveries in UK (excluding Ireland) and this delivery option aims to be delivered within 2-3 business days.

Softies Toys uses Royal Mail and DPD to get your delivery safely into the hands of you or your special someone.

We hope to be able to offer a next day and weekend delivery service option very soon.

We charge a flat fee of £3.99 for UK delivery. The charge will be auto calculated when you checkout.

If you spend over £25 after any discount, we will provide FREE shipping.

You can return within 28 days of receipt, we will refund the cost of your purchase. See our full returns policy.

Note: we're unable to accept returns on personalised products or accessories.

Gemma The Plush Angel 23cm - In support of the National Brain Appeal

Gemma The Plush Angel 23cm - In support of the National Brain Appeal

Gemma the Angel truly is an angel from heaven, sent to earth to sprinkle love, joy, and encouragement wherever she goes. During her too-short time on earth, she lit up every day with her laughter, warmth, and unforgettable sparkle, touching the hearts of family, friends, and everyone lucky enough to cross her path.

Now she lives among the angels, shining as the brightest star in the sky, naturally funny and always the life of the party. Gemma has a gift for turning moments into memories and outfits into fashion statements. Watching over all those she loves with a radiant, comforting glow, her spirit inspires all those she touches—or even simply hear her story—reminding them to live brightly, boldly, and with endless love.

£1 for every Gemma Softie that is gifted around the world will be donated to the National Brain Appeal in the UK to help them continue fighting in memory of Gemma, who passed away in November 2024.

Discover more from The Softies collection, a range of plush toys created to celebrate life's special moments and cherished connections with family and friends.

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