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Delivery & Returns

We aim to process your order by the next working day after it's placed, but it can take up to 3 business days (Mon-Fri) at busier times.

Currently we offer 48hr tracked package shipping for deliveries in UK (excluding Ireland) and this delivery option aims to be delivered within 2-3 business days.

Softies Toys uses Royal Mail and DPD to get your delivery safely into the hands of you or your special someone.

We hope to be able to offer a next day and weekend delivery service option very soon.

We charge a flat fee of £3.99 for UK delivery. The charge will be auto calculated when you checkout.

If you spend over £25 after any discount, we will provide FREE shipping.

You can return within 28 days of receipt, we will refund the cost of your purchase. See our full returns policy.

Note: we're unable to accept returns on personalised products or accessories.

Polly The Plush Christmas Polar Bear 28cm

Polly The Plush Christmas Polar Bear 28cm

Chilly the Polar Bear is the most prim and proper little lady in the whole Arctic, always perfectly poised with a sweet smile and a warm hello. She loves tidy snowbanks, neatly stacked fish snacks, and brushing her fur until it shines like fresh frost. But beneath her polished manners is the friendliest heart at the pole—Polly never meets a stranger. Whether it’s a passing penguin, a shy seal, or a wandering snow fox, she welcomes everyone as if they’ve been friends forever.

Polly adores hosting cosy igloo teas, wrapping her guests in kindness, and making the icy world feel softer and brighter. She proves every day that elegance and warmth make the perfect polar pair.

Discover more from The Softies collection, a range of plush toys created to celebrate life's special moments and cherished connections with family and friends.

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